--- title: eBulkPlus Help Hub | Security Watchdog description: Access eBulkPlus support, DBS application guides and hosted user resources for ID Checkers and application managers. image: https://landing.teammatrix.com/hubfs/msw-background-screening-team-featured-image.png --- [Skip to content](https://landing.teammatrix.com/ebulkplus-help-hub#main-content) [![Matrix Security Watchdog\_Colour](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Security%20Watchdog_Colour.png?width=6385&height=2312&name=Matrix%20Security%20Watchdog_Colour.png)Homepage](https://landing.teammatrix.com/www.securitywatchdog.org.uk?hsLang=en) - [Our Checks](https://www.teammatrix.com/security-watchdog/checks/) - [Buy Online Screening](https://www.teammatrix.com/security-watchdog/pay-as-you-go-screening/) - [Insights & Resources](https://www.teammatrix.com/insights/?category=news&tags=background-verification) [Contact Us](https://www.teammatrix.com/security-watchdog/talk-to-a-screening-expert/) - [Our Checks](https://www.teammatrix.com/security-watchdog/checks/) - [Buy Online Screening](https://www.teammatrix.com/security-watchdog/pay-as-you-go-screening/) - [Insights & Resources](https://www.teammatrix.com/insights/?category=news&tags=background-verification) [Contact Us](https://www.teammatrix.com/security-watchdog/talk-to-a-screening-expert/) # eBulkPlus Help Hub Find practical guides, application support and downloadable resources to help you manage DBS and other screening applications through the eBulkPlus platform. Whether you're submitting an application, checking candidate documents or managing applications on behalf of your organisation, you'll find the guidance you need below. ## Find the guidance you need Find the guidance and resources you need to use eBulkPlus confidently, from managing DBS applications to accessing support for hosted services. Whether you're an ID Checker, Applicant Manager or Primary Applicant Manager, you'll find practical step-by-step guidance to help you complete the right actions in the platform. [DBS Application Guidance](https://landing.teammatrix.com/ebulkplus-help-hub#dbs-application-guidance) ![Housing Associations Success - Matrix Milestone](https://landing.teammatrix.com/hs-fs/hubfs/Housing%20Associations%20Success%20-%20Matrix%20Milestone.png?width=500&height=500&name=Housing%20Associations%20Success%20-%20Matrix%20Milestone.png "Housing Associations Success - Matrix Milestone") ### Hosted Client? If you're a hosted eBulkPlus user, you can find dedicated Hosted User Guidance following the link below. [Access Hosted User Guides](https://landing.teammatrix.com/ebulkplus-hosted-user-guides-security-watchdog?hsLang=en) ## DBS Application Guidance Access guidance for applicants, ID checkers and application managers completing DBS checks through eBulkPlus. Use the quick links to jump to what you need, or scroll on below. [Basic DBS Guide](https://landing.teammatrix.com/ebulkplus-help-hub#basic-dbs)[Standard & Enhanced DBS](https://landing.teammatrix.com/ebulkplus-help-hub#standard-enhanced-dbs) [Basic Disclosure Scotland](https://landing.teammatrix.com/ebulkplus-help-hub#basic-ds)[Guidance for Nurseries](https://landing.teammatrix.com/ebulkplus-help-hub#guidance-for-nurseries) [Right to Work & Media](https://landing.teammatrix.com/ebulkplus-help-hub#rtw-media-check)[Hosted User Guides](https://landing.teammatrix.com/ebulkplus-hosted-user-guides-security-watchdog?hsLang=en) ## Standard & Enhanced DBS Everything you need to support Standard and Enhanced DBS applications. Acceptable ID Check which identity documents can be used as part of a Standard or Enhanced DBS application. [**View acceptable ID guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Standard%20and%20Enhanced%20DBS%20July%202026/Standard%20and%20Enhanced%20DBS%20-%20Acceptable%20ID.pdf?hsLang=en) Applicant Guidance Step-by-step guidance for applicants completing their DBS application. **[Download applicant guidance](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Standard%20and%20Enhanced%20DBS%20July%202026/Standard%20and%20Enhanced%20DBS%20-%20Applicant%20Guidance%20Notes.pdf?hsLang=en)** ID Checker Guide Guidance for anyone responsible for reviewing and verifying an applicant's identity documents. [**Download the ID Checker guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Standard%20and%20Enhanced%20DBS%20July%202026/Standard%20and%20Enhanced%20DBS%20-%20ID%20Checker%20Guidance%20Notes.pdf?hsLang=en) Applicant Manager Guide Support for Applicant Managers managing DBS applications through eBulkPlus. [**Download the Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Standard%20and%20Enhanced%20DBS%20July%202026/Standard%20and%20Enhanced%20DBS%20%20-%20Applicant%20Manager%20Guidance%20Notes.pdf?hsLang=en) Primary Applicant Manager Guide Guidance for Primary Applicant Managers responsible for overseeing applications and users within eBulkPlus. [**Download the Primary Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Standard%20and%20Enhanced%20DBS%20July%202026/Standard%20and%20Enhanced%20DBS%20-%20Primary%20Applicant%20Manager%20Guidance%20Notes.pdf?hsLang=en) ![Matrix Brand Illustrations 1](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Brand%20Illustrations%201.png?width=400&height=343&name=Matrix%20Brand%20Illustrations%201.png "Matrix Brand Illustrations 1") ## Basic DBS Guidance for completing and managing Basic DBS applications through eBulkPlus. Acceptable ID Find out which identity documents can be accepted for a Basic DBS application. [**View acceptable ID guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20DBS%20July%202026/Basic%20DBS%20-%20Acceptable%20ID.pdf?hsLang=en) Applicant Guidance Guidance for applicants completing a Basic DBS application. [**Download applicant guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20DBS%20July%202026/Basic%20DBS%20-%20%20Applicant%20Guide.pdf?hsLang=en) ID Checker Guide Step-by-step support for checking and verifying applicant identity documents. [**Download the ID Checker guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20DBS%20July%202026/Basic%20DBS%20-%20ID%20Checker%20Guide.pdf?hsLang=en) Applicant Manager Guide Guidance for managing Basic DBS applications within eBulkPlus. [**Download the Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20DBS%20July%202026/Basic%20DBS%20-%20Applicant%20Manager%20Guide.pdf?hsLang=en) Primary Applicant Manager Guide Support for Primary Applicant Managers overseeing Basic DBS applications and platform users. [**Download the Primary Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20DBS%20July%202026/Basic%20DBS%20-%20Primary%20Applicant%20Manager%20Guide.pdf?hsLang=en) ![Matrix Brand Illustrations 10](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Brand%20Illustrations%2010.png?width=400&height=343&name=Matrix%20Brand%20Illustrations%2010.png "Matrix Brand Illustrations 10") ## Right to Work & Media Check guidance Supporting candidates completing additional checks through eBulkPlus. Right to Work Guidance for applicants completing a Right to Work check. **[Download Right to Work applicant guidance](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20%20Right%20to%20Work%20and%20Media%20July%202026/RTW%20Applicant%20Guidance%20Notes.pdf?hsLang=en)** Media Checks Guidance for applicants completing a Media Check. [**Download Media Check applicant guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20%20Right%20to%20Work%20and%20Media%20July%202026/Media%20Check%20Applicant%20Guidance%20Notes.pdf?hsLang=en) ![Matrix Brand Illustrations 15](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Brand%20Illustrations%2015.png?width=400&height=343&name=Matrix%20Brand%20Illustrations%2015.png "Matrix Brand Illustrations 15") ## Basic Disclosure Scotland Guidance for applicants and teams completing Basic Disclosure Scotland applications. Acceptable ID Check which identity documents can be used for a Basic Disclosure Scotland application. [**View acceptable ID guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20Disclosure%20Scotland%20July%202026/Basic%20Disclosure%20Scotland%20-%20%20Acceptable%20ID.pdf?hsLang=en) Applicant Guidance Step-by-step guidance for applicants completing their application. [**Download applicant guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20Disclosure%20Scotland%20July%202026/Basic%20Disclosure%20Scotland%20Applicant%20Guidance%20Notes.pdf?hsLang=en) ID Checker Guide Guidance for checking and verifying applicant identity documents. [**Download the ID Checker guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20Disclosure%20Scotland%20July%202026/Basic%20Disclosure%20Scotland%20ID%20Checker%20Guidance%20Notes.pdf?hsLang=en) Applicant Manager Guide Support for managing Basic Disclosure Scotland applications through eBulkPlus. [**Download the Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20Disclosure%20Scotland%20July%202026/Basic%20Disclosure%20Scotland%20Applicant%20Manager%20Guide.pdf?hsLang=en) Primary Applicant Manager Guide Guidance for Primary Applicant Managers overseeing applications and users. [**Download the Primary Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Basic%20Disclosure%20Scotland%20July%202026/Basic%20Disclosure%20Scotland%20Primary%20Applicant%20Manager%20Guide.pdf?hsLang=en) ![Matrix Brand Illustrations 13](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Brand%20Illustrations%2013.png?width=400&height=343&name=Matrix%20Brand%20Illustrations%2013.png "Matrix Brand Illustrations 13") ## Guidance for Nurseries If you manage screening for a nursery or early years organisation, use the dedicated guidance below to support your applicants and internal teams. DBS Applicant guidance Guidance for nursery applicants completing their DBS application. [**Download applicant guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Guidance%20for%20Nurseries%20July%202026/Applicant%20Guidance%20Notes%20-%20Nurseries.pdf?hsLang=en) DBS Applicant Manager guide Support for managing nursery DBS applications through eBulkPlus. [**Download the Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Guidance%20for%20Nurseries%20July%202026/DBS%20Applicant%20Manager%20Guide%20-%20Nurseries.pdf?hsLang=en) DBS ID Checker guide Guidance for verifying applicant identity documents. [**Download the ID Checker guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Guidance%20for%20Nurseries%20July%202026/DBS%20ID%20Checker%20Guide%20-%20Nurseries.pdf?hsLang=en) Right to Work Applicant guidance Guidance for nursery applicants completing their Right to Work check. [**Download Right to Work guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Guidance%20for%20Nurseries%20July%202026/Right%20to%20Work%20Applicant%20Guidance%20Note%20-%20Nurseries.pdf?hsLang=en) DBS Primary Applicant Manager guide Support for Primary Applicant Managers overseeing nursery applications and platform users. [**Download the Primary Applicant Manager guide**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Guidance%20for%20Nurseries%20July%202026/DBS%20Primary%20Applicant%20Manager%20Guide%20-%20Nurseries.pdf?hsLang=en) Media Check Applicant guidance Guidance for applicants completing a Media Check. [**Download Media Check guidance**](https://landing.teammatrix.com/hubfs/eBulkPlus%20HelpHub%20Docs%20July%202026/eBulkPlus%20HelpHub%20-%20Guidance%20for%20Nurseries%20July%202026/Media%20Check%20Applicant%20Guidance%20Notes%20-%20Nurseries.pdf?hsLang=en) ![Matrix Brand Illustrations 5](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Brand%20Illustrations%205.png?width=400&height=343&name=Matrix%20Brand%20Illustrations%205.png "Matrix Brand Illustrations 5") ## Watch Now: A Guide to the Criminality Check Submission Process Our application process guide explains the key stages of submitting and managing a criminality check through eBulkPlus, from starting an application through to completion. Video player - Security Watchdog - eBulkPlus Help Hub Video Tile - Click to play video ## Frequently Asked Questions Who is the eBulkPlus Help Hub for? This hub is designed for Security Watchdog clients and their teams using eBulkPlus, including applicants, ID Checkers, Applicant Managers and Primary Applicant Managers. Which guide should I use? Choose the section for the type of check you are completing, then select the guide that matches your role. Applicants should use the **Applicant guide**. People checking identity documentation should use the **ID Checker guide**. Users responsible for administering applications should use the **Applicant Manager guide**. Users overseeing platform access and application management should use the **Primary Applicant Manager guide**. What identification documents can applicants use? The documents that can be accepted depend on the check being completed. Use the relevant **Acceptable ID** guidance above before checking or submitting documentation. What if I need help with an application? If you can't find the answer you need in the guidance above, our team is here to help. Have any relevant application or organisation details to hand when you contact us so we can support you as efficiently as possible. ![Diversity-2](https://landing.teammatrix.com/hs-fs/hubfs/Diversity-2.png?width=1700&height=1075&name=Diversity-2.png) ## Still need support? If you can't find what you're looking for, contact the Security Watchdog team and we'll help point you in the right direction. [Talk to an expert](https://landing.teammatrix.com/www.teammatrix.com/security-watchdog/talk-to-a-screening-expert/?hsLang=en) ![Matrix Primary Logo+Strapline\_White](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Primary%20Logo+Strapline_White.png?width=300&height=106&name=Matrix%20Primary%20Logo+Strapline_White.png "Matrix Primary Logo+Strapline_White") ![Matrix Security Watchdog\_White](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Security%20Watchdog_White.png?width=6385&height=2312&name=Matrix%20Security%20Watchdog_White.png) ![Matrix Workforce\_White](https://landing.teammatrix.com/hubfs/Matrix%20Brand%202025/Matrix%20Workforce_White.svg) ![Matrix Milestone\_White](https://landing.teammatrix.com/hs-fs/hubfs/Matrix%20Brand%202025/Matrix%20Milestone_White.png?width=6417&height=2105&name=Matrix%20Milestone_White.png) © 2025 Matrix . All rights reserved.