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eBulkPlus Replatforming: Your Updates All In One Place

Missed the latest on the new eBulkPlus replatforming? Catch all the updates in one handy spot — no aimless email scrolling required.

Quick Links to Previous Communications

16th September 2025 - Matrix Screening Webinar - Recording Inside!

 
 
 
 

Thank you for joining us for Getting Started with Matrix Screening, Powered by Prism: Everything You Need to Know!

We hope you found the live demonstration valuable and that you're feeling more confident about the platform's capabilities. We appreciate you taking the time to be part of this important session - your engagement makes all the difference.

What's in your inbox:

📹 Full webinar recording - rewatch any bits you want to see again or share with your team

WATCH NOW

📋 FAQ document - we've compiled all the great questions from the session with detailed answers

ACCESS YOUR QUESTIONS HERE

Reminder: We're also including the Technical FAQ's again just to give you peace of mind on what to expect next

ACCESS YOUR TECHNICAL FAQS

The big news: Go-live is just around the corner!

We're excited to share that go-live is imminent! All the demonstrations, walkthroughs, and prep sessions have been building up to this moment, and we can't wait to see you putting Matrix Screening to work.


 
 
 
 
 

9th September 2025 - Don't Miss Out: Your Matrix Screening Demo Tomorrow!

 Just a friendly reminder that your exclusive Matrix Screening demonstration is tomorrow morning at 10:00 AM!

📅 Reserve Your Spot: Getting Started with Matrix Screening, Powered by Prism: Everything You Need to Know

🗓️ Wednesday, September 10th at 10:00 AM
⏱️ Duration: 60 minutes

What You'll Experience:

Live Admin Hub walkthrough 
Real-time demonstrations 
Expert shortcuts and advanced tips 
Interactive Q&A
Best practice insights 

This is your chance to see the platform in action, get answers to those questions you've been wondering about, and learn some insider tips that'll make your life easier.

Can't make it live? Don't worry, all registered attendees will receive a copy of the recording.

REGISTER NOW

We're excited to be on this journey of evolution with you,  and we're right beside you every step of the way with hands-on support as we move closer to go-live.

 

2nd September 2025 - REMINDER: Your Matrix Screening Demo


REMINDER: We know transitioning to a new system can feel overwhelming, which is why we're hosting an exclusive live demonstration and Q&A sessionjust for our soon-to-be migrated customers like you.

📅 Reserve Your Spot: Getting Started with Matrix Screening, Powered by Prism: Everything You Need to Know

🗓️ Wednesday, September 10th at 10:00 AM
⏱️ Duration: 60 minutes

What You'll Experience:

Live Admin Hub walkthrough 
Real-time demonstrations 
Expert shortcuts and advanced tips 
Interactive Q&A
Best practice insights 

This is your chance to see the platform in action, get answers to those questions you've been wondering about, and learn some insider tips that'll make your life easier. Plus, you'll be able to ask our experts anything in real-time. Looking forward to seeing you there!

REGISTER NOW

We're excited to be on this journey of evolution with you,  and we're right beside you every step of the way with hands-on support as we move closer to go-live.

 

19th August 2025 - Reminder: Live Demo - New Matrix Screening Platform

We know that getting familiar with a new administrative interface can feel daunting, which is why we've created the ultimate resource to get you up and running with confidence.

Your Complete Admin Hub Mastery Guide

We've answered every essential question about managing your Matrix Screening platform. Inside your comprehensive FAQ guide, you'll discover:

  • User Management Made Simple
  • Organisation Control
  • Professional Communications
  • Streamlined Role Management
  • Brand It Beautifully

This isn't just a basic FAQ - it's your step-by-step roadmap to becoming a Matrix Screening power user, complete with pro tips and quick access shortcuts.

But There's More: See It All In Action!

Reading about features is great, but seeing them demonstrated live is even better. That's why we're hosting an exclusive hands-on session where our experts will walk you through your Admin Hub in real-time.

 

📅 Reserve Your Spot: Getting Started with Matrix Screening, Powered by Prism: Everything You Need to Know

🗓️ Tuesday, September 10th at 10:00 AM
⏱️ Duration: 60 minutes

What You'll Experience:

Live Admin Hub walkthrough 
Real-time demonstrations 
Expert shortcuts and advanced tips 
Interactive Q&A
Best practice insights 

REGISTER NOW

We're excited to be on this journey of evolution with you,  and we're right beside you every step of the way with hands-on support as we move closer to go-live.

12th August 2025 - Join Our Live Platform Demo! Secure your spot today


We know transitioning to a new system can feel overwhelming, which is why we're hosting an exclusive live demonstration and Q&A session just for our newly migrated customers.

Reserve Your Spot: Getting Started with Matrix Screening, Powered by Prism: Everything You Need to Know

🗓️When: Wednesday, September 10th at 10:00 AM
⏰Duration: 60 minutes

What you'll discover:

Live platform demonstration
Expert tips for maximising your new system's capabilities
Real-time answers to your specific questions
Best practices from our migration specialists
Exclusive insights into advanced features and shortcuts

Our technical experts will be standing by to help you:

  • Navigate your new dashboard with confidence
  • Optimise your workflow for maximum efficiency
  • Troubleshoot any challenges you're experiencing
  • Unlock powerful features you might have missed
REGISTER NOW - SECURE YOUR SPOT

Can't make it? Don't worry! All registered attendees will receive a recording and session resources.

In the meantime, we've prepared detailed answers to all your technical post-migration questions:

  • What does the migration process look like?
  • What do I do post-migration?
  • How do I get support?
  • Billing and invoicing changes
  • Reporting capabilities 
ACCESS YOUR TECHNICAL FAQ GUIDE

We're excited to be on this journey of evolution with you,  and we're right beside you every step of the way with hands-on support as we move closer to go-live.

 

30th July 2025 - Your Questions Answered – What’s next!


We’re getting closer to migrating you over to our new screening platform! Check out some important updates and useful information in this email.

IMPORTANT INFORMATION: As we transition you from eBulk Plus onto Matrix Prism, our newly rebuilt screening solution will be called Matrix Screening (no longer eBulkPlus). This change reflects the complete transformation we've made. Your transition to Matrix Screening - powered by Prism - represents the brand-new screening experience we've built from the ground up to deliver the faster, more intuitive service you deserve.

Recap on what's coming in our new Matrix Screening video:

FINALEDIT_Matrix Screening, Part of Prism Teaser

We know you'll have questions about what's changing and how the new platform works. You'll receive plenty of guidance before and during migration, but to get started, we've created a handy FAQ guide.

Download the FAQs below and explore:

  • How to invite an applicant

  • How applicants access their online application

  • How to complete the ID check/Section Y

  • How to approve the application

  • How to countersign the application

  • How to raise query notes

  • How to track an application once countersigned

  • How to review the e-result

Download the FAQs

As our next-generation screening platform, Matrix Screening is designed to deliver the powerful capabilities you rely on to drive your business forward:

  • New Interface: Designed for intuitive and easy navigation
  • From Data Centre to Cloud: Smarter platform infrastructure
  • Secure Login: MFA & SSO enabled, compliance enhanced
  • All-New Admin Hub: Full control, all in one place
  • Candidate Accounts: Apply at your own pace
  • eBulk API Modernisation: Built for better systems collaboration
  • Enhanced Reporting with SiSense: Data that works for you

This is an exciting journey of evolution, and we're right beside you every step of the way with hands-on support as we move closer to go-live.

 

 

17th June 2025 - What's Changing and Why


As part of our ongoing journey to enhance your experience, we're excited to share the next update in our replatforming program.

This transformation is about more than just technology, it's about delivering a more secure, user-friendly, and future-ready service that better meets the needs of our managed and hosted customers.

To help you understand the improvements and what they mean for you, we've included our Benefits Guide and our IT Security Pack - a detailed overview of the enhanced security measures supporting the new platform.

Explore our Benefits Guide
Download our IT Security Pack

If you have any replatforming question, please email the team at ebulkcomms@teammatrix.com 

For any non replatforming questions, such as system access or application queries, please get in touch with our DBS Enquiries Team via dbs.enquiries@teammatrix.com  

6th May 2025 - Reminder: eBulkPlus is Getting an Upgrade

We wanted to remind you that our eBulkPlus platform is moving to a brand-new home within Matrix Prism. As mentioned in our initial email, this upgrade is designed with you in mind. It’s about giving you an even smoother, faster and more powerful experience, without losing any of the core functions you use on a day-to-day basis. 
Here’s some of what you can look forward to: 
  • A more intuitive, user-friendly platform 
  • Better performance, scalability and resilience 
  • New features including candidate user accounts and dashboards 
What’s next? 
There’s no action needed from you right now, but we’ll keep you informed at every step as we move closer to the launch. Our goal is to make the transition as seamless as possible. 
Got questions? We’ve got answers. Click the button below for our FAQ page 
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Alternatively email the team at ebulkcomms@teammatrix.com 
For any non replatforming questions, such as system access or application queries, please get in touch with our DBS Enquiries Team via dbs.enquiries@teammatrix.com